Terms of Service

1) Provider and legal status

The intercity transfer service on this website is provided by Lamonix, address: 12 Voortrekker St, Nxuba, 5880, South Africa, email: [email protected], phone: +27 48 881 1210.

For consumer information in electronic transactions, we make the supplier information required by section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA) available on this website.

Law citation: Electronic Communications and Transactions Act 25 of 2002, section 43.

2) Quotes, confirmation, and availability

• Quotes are confirmed on request. Any price shown on the website (including estimates) may depend on route details, schedule, vehicle availability, and pickup/meeting requirements.
• A confirmed booking is created only after the service provider confirms the request (for example, via email/phone or the booking confirmation message).
• If a requested transfer is not available, we may offer alternative times/vehicle options or cancel the request.

3) Coverage limitations and route changes

Service availability may vary by intercity direction, timing, traffic conditions, and driver/vehicle scheduling. We may adjust route details when required for safe operation or due to force majeure or local operational constraints. Any significant changes are communicated to you as soon as reasonably possible.

4) Pickup, meeting point procedure, and identification

• Please provide correct pickup location, time, and contact information.
• At the meeting point, the driver may use an identifying sign or otherwise present identification according to operational practice.
• If you cannot be found at the agreed meeting point within a reasonable time, we may contact you. Continued inability to meet may affect the ability to perform the service.

5) Acceptable use

You agree to use the website lawfully and not to attempt fraud, unauthorised access, interference with the service, or submission of false information.

6) Payment, cancellations, and amendments

Payment and cancellation/amendment rules (including any deposit or fee rules) depend on the confirmed booking terms communicated to you during confirmation. Please review the booking confirmation details.

7) Liability limits

To the extent permitted by South African law, including the Consumer Protection Act 68 of 2008, the provider is not responsible for delays or failures caused by circumstances beyond reasonable control (including force majeure, road closures, weather, or actions of third parties). Our liability may be limited to direct documented losses related to the service, excluding indirect losses where legally allowed.

8) Consumer complaints and dispute resolution

If you have a complaint, please contact us using the contact details below. We will review the issue and respond. You may also refer an unresolved complaint to the National Consumer Commission, a provincial consumer protection office or an accredited ombud under the Consumer Protection Act (where applicable) before or during legal proceedings.

Complaint submission mechanics: Send your complaint by email to [email protected] or by phone at +27 48 881 1210, and include booking reference (if any), dates, route, and a description of the issue.

Law citation: Consumer Protection Act 68 of 2008.

9) Personal data and privacy

If you provide personal data (e.g., name, phone number, email) for booking or contact purposes, we process it to provide the service and manage your request. We will handle personal data in accordance with South African requirements and disclose the relevant processing purposes, legal basis, and your rights in our privacy disclosure.

Law citation: Protection of Personal Information Act 4 of 2013 (POPIA).

10) Advertising communications

If you receive direct marketing from us by electronic communication, it is sent only in line with POPIA and ECTA, and you may opt out at any time.

Law citation: POPIA, section 69; ECTA, section 45.

11) Cookies and similar technologies

If our website uses cookies or similar storage that involves personal data, we will provide the notice and obtain consent/other required legal grounds under POPIA. South Africa has no standalone cookie law, so such processing is governed by POPIA.

Personal data law citation: Protection of Personal Information Act 4 of 2013 (POPIA).