Privacy Policy

1. Who processes your personal data

Responsible party: Lamonix.

Address: 12 Voortrekker St, Nxuba, 5880, South Africa

Email: [email protected]

Phone: +27 48 881 1210

Role under POPIA: Lamonix is the responsible party for personal data processed through this website.

Information Officer: Andile Petersen, Managing Director.

This Policy applies to personal data you provide through the website (including via forms) and personal data that may be generated when handling your requests.

2. What personal data we collect

We may collect:

• Contact details: name, phone number, email address.
• Request details: pickup and destination information, travel date/time, preferred transfer type, and any notes you send.
• Communication data: content of messages and correspondence related to your quote request.

3. Purposes and legal grounds

We process personal data for the following purposes:

• To respond to and manage your intercity transfer quote request, and to arrange related services.
• To communicate with you about quotes, availability, prices, and confirmations.
• To maintain records necessary to comply with applicable South African legal requirements, including tax and consumer protection law.
• To protect our rights and ensure the security of our website and services.

Where we rely on consent, you may withdraw it at any time, but withdrawal will not affect processing already carried out before withdrawal.

Relevant legal basis referenced in this Policy includes: Protection of Personal Information Act 4 of 2013 (POPIA), section 11.

4. How long we keep personal data

We retain personal data only as long as necessary for the purposes stated above and as required by applicable law (section 14 of POPIA). After that, we delete or de-identify it, unless continued retention is needed for legal compliance, dispute resolution, or establishment/exercise/defence of legal claims.

5. Who we share personal data with

We may share personal data with service providers that help us operate the website and provide services (for example, IT hosting and support), and with other entities only when required by law or when necessary to fulfil your request. We do not sell your personal data.

We ensure that our processing arrangements with partners comply with South African personal data protection requirements, including the operator rules in sections 20 and 21 of POPIA.

6. Cookies and similar technologies

Our website may use cookies or similar technologies. If such technologies involve personal data, we process them in accordance with POPIA, including notice under section 18, lawful grounds and where required, consent. You can manage cookies through your browser settings.

7. Your rights

You may have rights related to your personal data, including access, correction, deletion, and restriction of processing, as well as the right to object and other rights provided by POPIA (including sections 5, 23 and 24). You may also lodge a complaint with the Information Regulator (South Africa).

If you want to exercise your rights, contact us using the details in Section 10.

8. Disputes and consumer complaint handling

If you have a complaint regarding services connected to intercity transfer requests, you can submit it to us using the contact details below. We will review your complaint and respond. Where applicable, you may also refer the matter to the National Consumer Commission, a provincial consumer protection office or an accredited ombud.

We handle disputes in line with the Consumer Protection Act 68 of 2008.

9. Electronic commerce and provider identification

Because this website provides an online offer related to intercity transfer quote requests, we provide stable consumer access to the identity and legal status information of our business as required by South African law, including the information shown in Section 1 and Section 10.

This is provided in accordance with section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

10. Contact us

To request information about your personal data, submit a complaint, or exercise your rights, contact:

Lamonix

Address: 12 Voortrekker St, Nxuba, 5880, South Africa

Email: [email protected]

Phone: +27 48 881 1210